Customer information / Effective September 24, 2026
Shipping & delivery
The practical details from our table to yours.
For orders through Placemat Grove. Questions? Email our team.
Where we deliver
We deliver to the United States, Canada and European Union countries.
Shipping origin
Orders ship from 3355 Vincent Ave N, Minneapolis, MN 55412, US.
Processing
Orders are processed in 1–3 business days, Monday through Friday. Weekends are not processing days.
Estimated delivery
After processing, estimated transit is 15–30 calendar days for the United States, 15–35 calendar days for Canada, and 15–40 calendar days for EU destinations. These are estimates, not fixed arrival dates.
Shipping cost
Shipping is $6.95 USD when the merchandise subtotal is below $19.99 USD. Shipping is free at a merchandise subtotal of $19.99 USD or more.
Tracking
We email the tracking number after the order is dispatched.
Taxes and duties
Product prices include applicable taxes and import duties.
Address changes and delays
Email us while an order is processing to request an address change. We cannot change the address after dispatch. If dispatch is delayed, we will contact you with the available next steps. For missing or damaged deliveries, email us with your order number.
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