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Customer information / Effective September 24, 2026

Returns & exchanges

A clear path when something is not right.

For orders through Placemat Grove. Questions? Email our team.

The return window

You may request a return or exchange within 60 days after delivery.

How to start

Email [email protected] with your order number, the item and the reason for your request. We will provide the next steps and the return destination after reviewing the request.

Item condition

Please describe the item’s condition when you write to us. If an item is damaged, incorrect or defective, include photos when available so we can help resolve it.

Return shipping

We cover return shipping for damaged, incorrect or defective items. For other eligible returns, the customer covers return shipping.

Exchanges

Exchanges are available. Contact us within the return window so we can confirm the item and next steps.

Cancellation

Email us to cancel before dispatch. Once an order has shipped, use the return process.

Refunds

Eligible returns are refunded to the original payment method within 7 business days after we receive the return. Read the full refund details below.

Still need a hand? Contact us