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Customer information / Effective September 24, 2026

Refund policy

What happens after a return reaches us.

For orders through Placemat Grove. Questions? Email our team.

Eligibility

For an eligible return, please start with our Returns & exchanges process within 60 days of delivery. We review the returned item after it arrives.

Timing

After receiving an eligible return, we issue the refund within 7 business days. The financial institution may need additional time to display it.

Destination

Refunds go to the original payment method.

Shipping responsibility

We pay return shipping for damaged, incorrect or defective items. Customers pay return shipping for other eligible returns.

Order cancellation

If an order has not shipped, email us to request cancellation. After dispatch, use the return process.

Still need a hand? Contact us