{"id":12,"date":"2026-09-27T11:01:04","date_gmt":"2026-09-27T11:01:04","guid":{"rendered":"https:\/\/placematgrove.com\/?page_id=12"},"modified":"2026-09-27T11:16:05","modified_gmt":"2026-09-27T11:16:05","slug":"returns","status":"publish","type":"page","link":"https:\/\/placematgrove.com\/?page_id=12","title":{"rendered":"Returns & exchanges"},"content":{"rendered":"
<\/div>

Customer information \/ Effective September 24, 2026<\/p>\n<\/div><\/div>

Returns & exchanges<\/h1>\n<\/div><\/div>

A clear path when something is not right.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/span>

<\/div>

Customer care<\/p>\n

Shipping & delivery<\/a><\/p>\n

Returns & exchanges<\/a><\/p>\n

Refund policy<\/a><\/p>\n

Payment information<\/a><\/p>\n

Privacy<\/a><\/p>\n

Terms of service<\/a><\/p>\n<\/div><\/div><\/div><\/div>

For orders through Placemat Grove. Questions? Email our team.<\/a><\/p>\n<\/div><\/div>

The return window<\/h2>\n<\/div><\/div>

You may request a return or exchange within 60 days after delivery.<\/p>\n<\/div><\/div>

How to start<\/h2>\n<\/div><\/div>

Email service@placematgrove.com with your order number, the item and the reason for your request. We will provide the next steps and the return destination after reviewing the request.<\/p>\n<\/div><\/div>

Item condition<\/h2>\n<\/div><\/div>

Please describe the item\u2019s condition when you write to us. If an item is damaged, incorrect or defective, include photos when available so we can help resolve it.<\/p>\n<\/div><\/div>

Return shipping<\/h2>\n<\/div><\/div>

We cover return shipping for damaged, incorrect or defective items. For other eligible returns, the customer covers return shipping.<\/p>\n<\/div><\/div>

Exchanges<\/h2>\n<\/div><\/div>

Exchanges are available. Contact us within the return window so we can confirm the item and next steps.<\/p>\n<\/div><\/div>

Cancellation<\/h2>\n<\/div><\/div>

Email us to cancel before dispatch. Once an order has shipped, use the return process.<\/p>\n<\/div><\/div>

Refunds<\/h2>\n<\/div><\/div>

Eligible returns are refunded to the original payment method within 7 business days after we receive the return. Read the full refund details below.<\/p>\n<\/div><\/div>

Still need a hand? Contact us<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/span><\/div>","protected":false},"excerpt":{"rendered":"

Customer information \/ Effective September 24, 2026 Returns & exchanges A clear path when something is not right. Customer care Shipping & delivery Returns & exchanges Refund policy Payment information Privacy Terms of service For orders through Placemat Grove. Questions? Email our team. The return window You may request a return or exchange within 60 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/placematgrove.com\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/placematgrove.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/placematgrove.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/placematgrove.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/placematgrove.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":2,"href":"https:\/\/placematgrove.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":484,"href":"https:\/\/placematgrove.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/484"}],"wp:attachment":[{"href":"https:\/\/placematgrove.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}